Building quality teams is crucial to the success of a
business or project. Intercontinental Warranty Services is constantly working
to improve its team building techniques, and along the way they have found some
things that work and some that don’t. Follow these four steps in order to
create more successful teams.
Do:
Develop Communication
Every good team develops clear lines of communication.
People need to know the order of command, and who approaches who in what
manner. Intercontinental Warranty Services always develops a chain-of-command.
Everyone from the bottom up should know how to appropriately communicate with
their peers. If certain people are only to communicate with select authority
figures, make sure that is clear. If email is the primary mode of
communication, make that clear as well. Intercontinental Warranty Services
warns managers that they can never be to clear when it comes to communication.
Don’t:
Kill Creativity
Intercontinental Warranty
Services allows every one of its team members the
ability to develop and present ideas. As a manager, you never truly know who
may have the best ideas. Just because someone has an important title, does not
mean they will always have better ideas than the low man on the totem pole.
Do:
Set Expectations
A team manager must let team members know that is
expected of them. Intercontinental Warranty Services prefers giving assigned roles
with some flexibility. Roles that are too rigid can stifle creativity and
motivation, but roles with not enough structure can result in sloppy
performance.
Don’t:
Let Small Problems Become Bigger
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